EPHY Support

Inbox to Action —In Seconds

Cut time, costs, and risk. EPHY turns every support email into a ready-to-send compliant response and clear action plan, so your team moves faster with zero guesswork.

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Too Many Issues, Too Little Time

Support teams are buried in complex requests, juggling compliance, accuracy, and speed—while the inbox keeps filling up.

Buried in the Inbox

Support teams are flooded with emails that demand fast, accurate answers—leaving little room for error or delay.

Compliance is a Moving Target

Keeping up with constantly changing laws across clients and jurisdictions makes every response a legal risk.

Inconsistent Responses, Frustrated Clients

Without standardization, answers vary by agent—slowing resolution times and weakening client trust.

EPHY Handles the Details,
You Handle the People

From drafting responses to ensuring compliance, EPHY takes care of the behind-the-scenes—so your team can show up where it counts.

Unified Support Workflows

Bring all support, communication, and compliance into one seamless platform.

All-in-one for tickets and chats

Omni-channel, system-connected.

Embedded real-time help.

Tickets reveal causes, improve ops.

Change workflows without devs.

AI-Powered Automation

Automate responses, tickets, and documentation to boost speed, reduce manual work, and keep support flowing.

Auto-generates replies and plans.

Auto-delivers policies, files, actions.

Auto-updates knowledge with each interaction.

Accelerates resolution via smart flows.

AI routes tickets to the best resolver.

Compliance Monitoring

Stay audit-ready with real-time compliance checks, automated updates, and secure, scalable access.

100% compliant accuracy.

Compliance alerts and plans per ticket.

Full traceability across all channels.

AI keeps knowledge compliant and current.

Secure team access

Support Teams using EPHY Experience:

93%

Reduction in Time to Respond

85%

Reduction in Time Required to Maintain Compliant Knowledge Base

100%

Compliance alignment to Laws & Client Policies

Improvement in CSAT Scores

Delegate your compliance to EPHY so you can focus on your People.

Faster Response Times

Resolve support issues up to 75% faster with automated workflows and instant knowledge access.

80% less effort, 100% accuracy,

Always Compliant

Stay ahead of evolving regulations with real-time monitoring and automated updates.

Better Client Experience

Deliver faster, smarter, and more reliable service that scales with client needs.

Personalized Responses

Instant Action Plans for Every Case

Scalable Support Infrastructure

Streamlined Approvals

Simplify cross-team collaboration with built-in workflows and tracked approvals.

Consistent, Accurate Support

Ensure every interaction is aligned with up-to-date, compliant content.

Response Standardization

AI-Generated Responses

Automated Content Updates

Centralized Knowledge Base

Secure, Scalable Access

Support more clients with ease using built-in security, SSO, and flexible user controls.

Cut Support Costs Without Cutting Quality

EPHY streamlines support operations by automating repetitive tasks, reducing manual workload, and improving efficiency—so your team can do more with less.

AI-Generated Replies – Eliminate hours of manual response writing

Pre-Filled Tickets – Speed up intake with automated ticket population

Automated Knowledge Creation – Keep documentation current without added effort

Fewer Escalations – Reduce follow-ups with accurate, first-time resolutions

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See what EPHY can do for you

Book a demo and experience AI-powered HR automation that simplifies compliance, policies, and service management.

Effortless Admin

Automate document creation, compliance tracking, and risk alerts.

Hands-Free Support

AI-powered responses, HR assistance, and policy enforcement.

Risk-Free Compliance

Stay ahead with real-time legal updates, proactive monitoring, and audit-ready reporting.

Seamless Operations

Omnichannel support, HRIS integration, and instant policy updates.

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