Support

Deliver Consistent, High-Quality Client Support

EPHY customers have reduced their response time to clients by 47%. Work smarter, not harder.
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Where Speed Meets Accuracy

Empower Your Support Teams with Knowledge and Efficiency

Quickly resolve issues, ensure compliance, and provide consistent, high-quality support.

Answer questions with confidence in compliance

When clients ask about payroll, benefits, or employment law, EPHY provides your team with up-to-date regulatory info, ensuring accurate answers.

Expert-Level SOPs for Common Service Requests

EPHY streamlines responses to W-2s, benefits, and audits, enabling fast, consistent issue resolution and improved client satisfaction.

Resolve Complex Client Issues

When client issues exceed routine requests, the EPHY platform guides your team in efficiently handling complex HR compliance, tax filings, and benefits administration. Your agents will be equipped to provide expert assistance on payroll taxes, ACA compliance, and more.
Features

AI-powered responses to HR and insurance-related inquiries

Start conversations with your HR documents—ask questions, receive instant answers, extract key insights, and understand complex information.

Effortlessly interact with your documents

Discover immediate answers to Client or WSE issues with 100% accuracy & compliance using your own policies as the source of truth.

Maintain a Well-Organized Library For All Your Documents

Manage and curate your HR documents in a single place. EPHY keeps your docs compliant and suggests best in class enhancements.
Benefits

Consistency is key to building client trust.

Incomplete monitoring and response to service issues can harm client retention and perceptions of WSE. EPHY enhances client engagement and boosts retention by ensuring timely and effective responses, all while maintaining operational excellence.

Consistency and Accuracy in Every Client Interaction

Consistency builds client trust. EPHY’s standardized processes and service playbooks enable your team to deliver high-quality support, providing accurate answers that foster lasting relationships.

Scaling Support as Your PEO Grows

As your PEO grows, so do service demands. EPHY provides scalable solutions to manage increasing client requests while maintaining quality, ensuring your support operations evolve with your business.

Augment all of your work on one integrated, secure platform.

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“Easily the best AI search tool on the HR market, right now. We became 2x faster and more efficient after adopting HR Copilot. Love the chat function!”
Rudra Ghosh
HR Manager at Shopify